Effective Date: June 5, 2025
Last Updated: June 5, 2025

Welcome to The ClothSmith (“we,” “our,” “us”). Your privacy is important to us. This Privacy Policy outlines how we collect, use, share, and protect your personal data when you visit theclothsmith.com, place orders, or interact with our services.

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1. Information We Collect

We collect both personal and non-personal information from you when you visit our site, register an account, place an order, subscribe to our newsletter, or contact us. Personal information may include your name, email address, phone number, billing and shipping address, and payment details. Non-personal information can include your IP address, browser type, device information, pages you visit, and how you interact with the site. This information helps us better understand your needs and improve our services accordingly.

2. How We Use Your Information

We use the information we collect to fulfill orders, process payments, send order confirmations, respond to inquiries, provide customer support, and deliver marketing or promotional messages if you’ve opted in. Additionally, we use it to improve the functionality and performance of our website, personalize your user experience, and analyze usage trends. We may also use your information to comply with legal and regulatory obligations.

3. Sharing of Information

We do not sell or rent your personal data to any third parties. However, we may share your information with third-party service providers who assist in operating our website and conducting our business. This may include payment processors, shipping partners, marketing tools, email service providers, and analytics platforms. These third parties are contractually obligated to protect your data and use it only to perform specific services on our behalf. Please note that some of these third-party service providers may be located outside of India, and your information may be transferred to and processed in countries other than your own. We ensure that any such transfers comply with applicable data protection laws. We may also disclose your information if required by law, regulation, or legal process.

4. Payment Security

When you make a purchase on our website, your payment details are processed securely through trusted third-party payment gateways such as Razorpay or UPI systems. We do not store your credit or debit card information on our servers. These payment processors comply with the Payment Card Industry Data Security Standard (PCI DSS) to ensure your payment information is encrypted and handled securely.

5. Use of Cookies

Our website uses cookies and similar technologies to enhance your Browse experience. Cookies are small files stored on your device that help us remember your preferences, understand user behavior, and improve site functionality. We use different types of cookies, including essential cookies necessary for the website to function, and analytics or marketing cookies to understand site usage and deliver relevant content. You can manage your cookie preferences through our cookie consent banner (if applicable) or through your browser settings. You can choose to disable cookies through your browser settings, but doing so may affect the availability of certain features on the site.

6. Data Security

We implement a variety of security measures to safeguard your personal data. These include encryption, secure socket layer (SSL) technology, firewalls, and internal access controls. While we take appropriate steps to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Once your data is no longer required, we securely delete or anonymize it in accordance with our data retention policies.

8. Your Rights

You have the right to access, update, or delete your personal data. You can also object to certain types of processing or withdraw consent for marketing communications at any time. If you wish to exercise any of your rights, please contact us at [Your Contact Email or Support Page].

9. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from individuals under 18. If we become aware that an individual under 18 has submitted personal information without verifiable parental consent, we will take steps to remove such data from our records.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated “Effective Date” at the top. We encourage you to review this policy regularly to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at [Your Email Address] or via our Contact page on the website.